Effective Date: May 26, 2019
WOW Tech™ Canada Ltd.
KegelCore Website Privacy Notice
At WOW Tech™ Canada Ltd. (“WTC”, “we”, “our”) we know privacy and security is important to you.
This Privacy Notice applies to the personal information we collect when you use the KegelCore website and other KegelCore branded websites. The KegelCore website is owned and operated by WTC under its Attivia brand.
Certain KegelCore products may be paired with an application you can install on your mobile device. The privacy and data practices related to these applications are set out in an app privacy notice available on the app. Please see the KegelCore App Privacy Notice for a description of our privacy and data practices on the KegelCore application.
Collection and Use of Personal Information
Information You Provide
We collect and use personal information on the KegelCore website for the purposes identified below.
- Purchasing a Product
When you purchase a product from the KegelCore Online Store, we collect certain personal information including your name, email address, billing and shipping address, and payment card information. We use this information to process your transaction and deliver your order.In some jurisdictions, we partner with third parties to process product orders, and you may be redirected to a third party website where you can complete a purchase. The third party merchant may purchase products directly from us, which allows them to make a sale directly to you as the merchant of record. Third party merchants have their own privacy policies and terms and conditions that we recommend you review in advance of making a purchase.
- Contact Us
When you contact us with a comment, question or complaint, you may be asked for information that identifies you such as your name, email address along with additional information we may need to help us promptly answer your question or respond to your request, comment or complaint. We may retain this information to assist you in the future and to improve our customer service. We also use personal information to establish and manage our relationship with you and provide quality service.
- Product Registration and Warranty Requests
In some jurisdictions, you may be able to register your KegelCore product on the KegelCore website for the purposes of simplifying any future warranty claims associated with your KegelCore product. To register a product, we collect your name, email address, province/state, city, product type, serial number, location of purchase, date of purchase, and the name of the retailer where you purchased the product.In some jurisdictions, you may also be able to submit a warranty request for product replacement on the KegelCore website in the event that your KegelCore product fails to work due to a defect in workmanship or materials. To process your request, we ask for personal information including your name, email, phone number, residential address, product type, serial number, the retail location where you purchased your product, proof of purchase (i.e., an image of the receipt of purchase), reason for the warranty request, and any additional information you wish to provide. We use this information to process your request for warranty coverage.
You can sign up on the KegelCore website to receive emails about promotions and information about KegelCore products and services. We collect your email address for the purposes of sending you these communications.You can opt out of receiving these KegelCore communications by following the unsubscribe instructions included in each email message, or by contacting us.
- Contests and Promotions
When you enter a contest or participate in a promotion, we may collect your name, address, phone number and any additional information or content required for the contest or promotion, or that you otherwise provide. We use this information to administer the contest or promotion. As part of a contest or promotion, we may also share or otherwise publish the content you submit.
- Blog and Messaging
When you submit a post, comment or leave a reply on the KegelCore website, you provide your name, email address and any additional comments you wish to provide. We use this information to publicly post your name, the content of your post, as well as the date and time of your submission on the website.
Information We Collect Automatically
We and our third party providers, including Google Analytics, collect, process, store and analyze information obtained from your browser or through the use of “cookies” or other tools that track, measure and analyze the behaviors and usage patterns of visitors to the KegelCore website. We use this information to help us understand how visitors engage with the KegelCore website and to improve our visitors’ experience.
You can obtain additional information on Google Analytics’ collection and processing of data and data privacy and security, including how to opt out, using the links provided.
Sharing of Personal Information
We do not sell or disclose your personal information to third parties without your consent, except as set forth below or as required or permitted by law.
Your personal information may be transferred (or otherwise made available) to third parties that provide services on our behalf. We use service providers for certain functions such as payment processing and hosting the KegelCore website. Our service providers are given the information they need to perform their designated functions, and are not authorized to use or disclose personal information for their own marketing or other purposes.
Your personal information may be maintained and processed by us, our affiliates and other third party service providers in Canada, the U.S. or other jurisdictions. In the event that personal information is transferred to the U.S. or other foreign jurisdiction, it will be subject to the laws of that jurisdiction and may be disclosed to or accessed by the courts, law enforcement and governmental authorities in accordance with those laws.
Blog and Messaging
When you submit a post, comment or leave a reply on the KegelCore website, your name, the content of your post, as well as the date and time of your submission may be publicly posted on the KegelCore website.
Legal and Compliance
We and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process. Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.
Sale of Business
Personal information may be provided to third parties in connection with a business transaction, including a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of WOW Tech™ Canada Ltd., KegelCore or Attivia brand, or as part of a corporate reorganization, stock or asset sale or other change in corporate control, including for the purpose of determining whether to proceed or continue with such transaction or business relationship.
Safeguarding and Retention of Personal Information
We have implemented administrative, technical and physical measures designed to safeguard personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure.
We restrict access to information on a need-to-know basis to employees and authorized service providers who require access to fulfill their job requirements.
We have information retention processes designed to retain information for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.
Transfers of Personal Information
We may transfer to and store the information we collect about you in countries other than the country in which the information was originally collected, including the United States and other destinations outside the European Economic Area (“EEA”), in accordance with applicable law. Those countries may not have the same data protection laws as the country in which you provided the information. When we transfer your information to other countries, we will protect the information as described in this Privacy Notice and comply with applicable legal requirements providing adequate protection for the transfer of information to countries outside the EEA.
By submitting your information to us, you agree to this transfer, storing and processing.
Subject to applicable law, you may have certain rights with respect to our processing of your personal information. You may have the right to request access to the information we hold about you, obtain confirmation as to whether or not information concerning you exists, be informed of the content and source of such information and check its accuracy. You may also have the right to correct, update, delete, block, cancel, or object to the use of, your information held by us.
If you change your mind and no longer wish to receive marketing communications from us, you have the right to request that we cease sending marketing communications, whether by email or otherwise, to you. You can do this by:
- checking the applicable box(es) on any form we may use to collect information from you;
- clicking the unsubscribe link displayed in any of our marketing e-mails; or
- otherwise requesting that we do not process your information for marketing purposes.
Third Party Websites
The KegelCore website may contain links to other third party websites that are not owned or controlled by us. We have no control over, do not review and are not responsible for the privacy policies of or content displayed on such other websites. When you click on such a link, you will leave our service and go to another site. During this process, another entity may collect personal information from you.
Updates to the Privacy Notice
We may update this Privacy Notice periodically and without prior notice to you to reflect changes to our privacy and data practices. We encourage you to periodically review this page. We will post a prominent notice on the KegelCore website to notify you of any changes to our Privacy Notice and indicate at the top of this Privacy Notice when it was most recently updated.
Attn: Privacy Officer
WOW Tech Canada Ltd.
#330-1130 Morrison Drive,
Ottawa, Ontario, Canada